You can pause your delivery in the 'Holidays' section of your account. This can be accessed either through the 'pause deliveries' link located in your basket or through 'Holidays' in the account menu. Here you can select the date range you will be on holiday to automatically skip your orders between those dates. You can pause your order up until the order deadline stated on your basket.

Pausing a delivery won't affect your delivery schedule, it will simply cancel any orders from being delivered on and between the dates you choose. Your deliveries will resume as normal when the holiday period has ended. When you pause a fortnightly order, it will automatically restart on your normal fortnightly schedule. If you have paused for one week only, it will restart in 2 weeks from the holiday. If you want to restart at a different date you can change the 'from date' on the recurring product to restart on a week that suits you.

Alternatively you can choose to donate your box for the week/s you are away to a low income family through our partnership with the Foodbank. As well as helping to provide quality veg for local families, it also reduces waste.

We offer home deliveries within the city through our partnership with Pedicargo (Bike courier). Deliveries will be after 12pm on Wednesdays. Your veg will be delivered in a crate which is to be left out for collection the following week (or contact us to collect if you don't have an delivery due)

Please ensure you note a 'safe place' in the delivery note section on your account in case you are not in when your box is delivered.

Delivery cost - £2.50

Please get in touch if you cannot see your postcode on the system.

Alternatively you can collect from one of our hub points

No, you can order as often or as little as you like. You can place a one off order by selecting 'just once' when adding an item to your basket - you can also select what date you would like the order to start (depending on availability of the products). Many of our customers have a regular order which helps them get into a routine with their orders, these can easily be altered, paused or cancelled at any time.

If you are having trouble signing in and you have forgotten your password, click on 'sign in' and then click on the 'forgotten password?' link below the sign in fields. Enter your email address and then hit 'submit'. You will then receive an email with a link to reset your password.

Occasionally the password-reset email may be wrongly identified as junk mail. Please check your junk mail folder. If you haven't received anything don't hesitate to get in contact with us at [email protected] we would be happy to help.

Your next delivery will be displayed in your customer basket, here you can alter the items that are already in your basket. You can click on the 'Edit' (pencil and pad) icon next to a product to change or remove that item. You can add to your next order by going to the item you want to add, click 'add to basket' and then select 'Just once' as the frequency - this will add the item just to the next delivery. Changes can be made up until Friday 11pm for orders the following week.

We will have a swap box out at each hub point where you can switch an item you won’t use for one that you will.

You can build a list of preferences in 'dislikes' in your customer account menu. Here you can click the thumbs up or down in the list to save your preferences. We will swap out your dislikes whilst packing your box, please note this is dependent on availability of an alternative.

You can stop receiving orders from us by emptying your basket of all the products.

We'd be really sorry to see you go. If there is anything we can do to help - don't hesitate to get in contact with us at [email protected]