FAQ - HOW OUR VEG BOX SCHEME WORKS
What is a Community Supported Agriculture?
We follow the principles of Community Supported Agriculture (CSA) where we all participate in how our food is grown – a partnership between those who grow the food and those who eat it. Our members receive a share of the weekly harvest and are invited to regular members events on the farm. We also run regular Tuesday work days for anyone who would like to get involved with helping on the farm
What vegetables can I expect in my weekly veg box?
The vegetables you receive will be seasonal, in the the summer you will get the whole variety including tomatoes and cucumbers and in the winter expect plenty of kales, cabbages and root veg. By buying local you are saving food miles and will know the standards to how your food is grown.
Extra veg from local organic growers will be bought in to cover difficult weeks during the ‘hungry gap’ and may be used to supplement shares at other times of year.
We have lots of recipes to inspire your meal planning through the year.
Most popular questions
You can pause your delivery in the 'Holidays' section of your account. This can be accessed either through the 'pause deliveries' link located in your basket or through 'Holidays' in the account menu. Here you can select the date range you will be on holiday to automatically skip your orders between those dates. You can pause your order up until the order deadline stated on your basket.
Pausing a delivery won't affect your delivery schedule, it will simply cancel any orders from being delivered on and between the dates you choose. Your deliveries will resume as normal when the holiday period has ended. When you pause a fortnightly order, it will automatically restart on your normal fortnightly schedule. If you have paused for one week only, it will restart in 2 weeks from the holiday. If you want to restart at a different date you can change the 'from date' on the recurring product to restart on a week that suits you.
Alternatively you can choose to donate your box for the week/s you are away to a low income family (we have a list). As well as helping to provide quality veg for local families, it also reduces waste.
We are currently in the process of setting up our new home delivery service with Pedicargo- coming very soon.
Please get in touch if you are interested in home delivery,.
In the meantime take a look at our hub points to see if there is one near you.
No, you can order as often or as little as you like. You can place a one off order by selecting 'just once' when adding an item to your basket - you can also select what date you would like the order to start (depending on availability of the products). Many of our customers have a regular order which helps them get into a routine with their orders, these can easily be altered, paused or cancelled at any time.
If you are having trouble signing in and you have forgotten your password, click on 'sign in' and then click on the 'forgotten password?' link below the sign in fields. Enter your email address and then hit 'submit'. You will then receive an email with a link to reset your password.
Occasionally the password-reset email may be wrongly identified as junk mail. Please check your junk mail folder. If you haven't received anything don't hesitate to get in contact with us at [email protected] we would be happy to help.
Your next delivery will be displayed in your customer basket, here you can alter the items that are already in your basket. You can click on the 'Edit' (pencil and pad) icon next to a product to change or remove that item. You can add to your next order by going to the item you want to add, click 'add to basket' and then select 'Just once' as the frequency - this will add the item just to the next delivery. Changes can be made up until Friday 11pm for orders the following week.
We will have a swap box out at each hub point where you can switch an item you won’t use for one that you will.
We do not offer box swaps however on your account you can also list dislikes and we will try and accommodate this where possible. You can build a list of preferences in 'dislikes' in your customer account menu. Here you can click the thumbs up or down in the list to save your preferences
You can stop receiving orders from us by emptying your basket of all the products.
We'd be really sorry to see you go. If there is anything we can do to help - don't hesitate to get in contact with us at [email protected]
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